As the casino was operating without a valid license and didn’t refer to any Alternative Dispute Resolution (ADR) service, we were unable owo further assist the player. The player from the Czech Republic had been attempting jest to withdraw money for a week from a verified account but państwa consistently asked for more payment documentation. Every document that państwa submitted, however, seemed jest to be insufficient for the online casino. Despite our efforts to communicate with the player and request additional information, the player had failed owo respond.
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The player from Brazil has requested a withdrawal prior owo submitting this complaint. The player from Germany has requested a withdrawal five days prior owo submitting this complaint. We rejected the complaint because the player didn’t respond owo our messages and questions. The player from Sweden has requested a withdrawal prior jest to submitting this complaint.
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- We had explained jest to him that sometimes players might get lucky and sometimes not, as that’s how casinos and casino games operate.
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